Adhering to the philosophy of “Quality First, Customer Foremost”, our after-sales service is built on the foundation of fully meeting user needs.
We have established a comprehensive and well-structured service system that enables us to provide timely and professional support. Our team assists customers in selecting and using products correctly, and responds promptly to resolve various equipment issues and technical challenges.
1. Free Spare Parts Supply
We provide, free of charge, all necessary spare and wear parts required for one year of normal equipment operation. Additional spare parts for future maintenance will be offered at discounted prices.
2. Free On-Site Installation and Commissioning Guidance
During installation and commissioning, our company will assign experienced engineers to the site to provide technical guidance until the equipment is operating normally.
3. Free Technical Training
Upon request, we will dispatch engineers to the site to provide training for customer personnel on equipment operation, maintenance, and safety, depending on specific project requirements.
4. Free Warranty Repair Within Warranty Period
During the one-year warranty period, if any equipment fault occurs due to product quality issues, we will provide free repair services, including the replacement of damaged components or parts at no cost.
5. Rapid Response
We guarantee to respond within 2 hours after receiving a customer service request and to have technical personnel arrive on-site within 24 hours to troubleshoot and resolve equipment issues.
6. Ongoing Technical Support
Our dedicated customer service department provides full-cycle support—including pre-sales consultation, in-sales technical assistance, and post-sales services such as on-site installation, commissioning, maintenance, and training.
If users require equipment upgrades, modifications, or expansions, we will provide timely and accurate technical support.
